• We cannot move furniture, but we will try to reach any visible places either by hand or with an extension duster. Cleaners are not allowed to step higher than a 2 step stepstool.
• Some homes have at least one chandelier or vaulted ceiling fan that we cannot reach by hand. We do offer chandelier cleaning as part of our window cleaning services.
• We cannot guarantee the results of mini-blind cleaning. Excessive build up may require an additional charge.
• Please allow for some dust resettlement after we leave, we try to limit the dust in the air but cannot prevent this entirely.
• Cleaning are by appointment only. If we are unable to gain access to the home or are turned away at the time of cleaning, there is a $50 fee.
• We do not provide laundry services. Unless already agreed upon.
Service Disclaimer
By choosing WeedFairy.Net Cleaning Service, you agree to the following Service Disclaimer:
Pet Odors & Urine Stains
Pet urine is an issue of the carpet, pad and sub-floor beneath. Cleaning the surface of carpet will Not remove pet odors. Pet odor removal is a separate service that involves treating the carpet pad beneath. WeedFairy.Net is not responsible for cosmetic or structural damages that might result from pet urine treatment or removal. We do Not guarantee complete odor or stain removal. The only way to fully remove all pet urine odors from carpet is to replace the carpet, pad and either seal or replace the sub-floor beneath.
Customer Cancellation
Please let us know as soon as possible if you need to cancel your appointment. There is a $120.00 cancellation fee if you cancel within 24 hours of your appointment time including weekends. If off hours, please leave your cancellation notice by voice mail, text message or email. The $120 is credited back to you if you choose to reschedule with WeedFairy.Net within a two weeks of the cancelled appointment.
WeedFairy.Net Cancellation
In the rare event we need cancel your appointment for reasons beyond our control, we will let you know as quickly as possible as well as attempt to find an suitable service provider to fill our cancellation. Abrupt cancellations may occur due to inclement weather, mechanical failure or other unforeseen events.
Arrival Time
Our opening appointment at 9 a.m. is an exact arrival time where our noon appointment time has a three hour arrival window (11 a.m. and 2 p.m.). We will give you a 30 minute E.T.A. prior to arrival for our noon appointment time.
Bug/Rodent Infestation
We will Not clean textiles in a home or facility that has an obvious bug or rodent infestation: bed bugs, cockroaches, fleas, lice, mice, rats, etc. If your home or facility has an infestation of any sort, please cancel and reschedule with us when your home or facility has been treated and cleared by a professional extermination service.
Credit/Debit/Invoice Fee
Payment is due at time of service unless previously approved for invoicing. A $5.00 fee is added to any invoice paid with a credit or debit card with a total of $299.99 or below. A $10.00 fee is added to any invoice paid with a credit/debit card with an total between $300.00 to 699.99. A $20.00 fee is added to any invoice paid with a credit/debit card above $700.00. All invoiced invoices are due within 5 business days of service date, otherwise, an additional 10% late fee is added to the balance. Unpaid invoices after 30 days will have an additional 10% late fee perpetually every 30 days until paid in full.
Slip Hazard
Caution: walking from recently cleaned carpet to hard surfaces creates a slip hazard. Please be careful not to slip when walking from recently cleaned carpet or rugs to hard surfaces. We are not responsible for injuries that might result from slip hazard.
Trip Hazard
You understand we will have several hoses, both large and small, running throughout your home or facility during the cleaning service. We are not responsible for injuries that might result from our hoses, equipment or misplaced furniture being in a walkway or any other tripping incidents.
Moving Furniture
Carpet beneath stationary furniture is usually clean with the exception of vacuuming. If you would like medium to large furniture moved (50 lbs+), Please Purchase feet coasters. The coasters should be removed when the carpet is completely dry. If moving furniture from carpet to hard surfaces such, Please Purchase Soft Coasters. Please use carpet coasters to ensure we do not damage the stretch in your carpet or leave a rust or varnish stain after the carpet has been cleaned. We do Not use plastic tabs, foil, foam cubes or any other device. If you elect to move your furniture, please do so prior to our arrival as moving the furniture during service requires your continual presence: You will need to move each furniture piece a total of 6 times: twice during vacuuming, twice during prespray and twice during steam cleaning. Though we take every precaution to safely move your furniture, we are not responsible for damages that might result from moving furniture. We also do not move furniture that is used to hold or house electronics such as televisions, radios, computers, telephones, lamps, etc. Please have electronics moved from these types of furniture prior to our arrival if you would like them moved.
House Pets
We May be running vacuum hoses from our van into your home, which requires at least one door to be open during service. Please place your pet(s) in a crate, bathroom, or safe location where they will not escape out of the open door. We are not responsible for lost pets or their whereabouts during the service.
Traffic Lanes & Black Sole Shoe Stains
Traffic lanes occur for several reasons: fabric wear, black sole shoe stains, asphalt, pH staining, embedded soils. If you have oil-based carpet and frequently wear black soled shoes as in dress shoes, flip flops, or house shoes, please note that removing black sole shoe stains is priced as stain removal and we do not guarantee a significant change in appearance. We do not guarantee complete traffic lane soil removal.
Dry Time
There are several contributing factors that affect dry time: level of moisture, level of humidity, air movement and thickness of carpet. Dirtier carpet requires increased water usage, which adds to dry time. Dry time varies based on level of soiling, outside humidity, air movement and thickness of carpet.
Spots & Stains.
During our pre-inspection, please be sure to point out all spots and stains that are concerning you. We recommend letting us clean your carpet first to see if the spot(s) comes up with the cleaning. Any spot that remains after cleaning is considered a stain. Stain removal is charged separately.
Service Complaints are Time Sensitive
Any service complaint related to re-cleaning certain areas must be made within two weeks of the original service date & time. The complaint can be made by phone, text, email or letter, but it must be received within two weeks of the original service date & time. If the original service was in anyway related to pets, and the customer or household still has the pet(s) in the home, the two week complaint window is void.
Service Complaints In and Outside of Maine
Central Maine area service complaints receive the first available appointment slot to revisit or re-clean areas in question. Service complaints outside of Maine may choose the next available appointment slot at a $50 cost, or may wish to have us revisit/re-clean the area in question when we’re in your area over the following two weeks from the original complaint. If two weeks has passed without our presence in your area, we will revisit/re-clean the area in question at our next available appointment slot at no cost. If we service an area outside our regular service foot print, and a re-clean request arises within two weeks after the cleaning, there is a $120 minimum revisit fee to cover our travel costs.
Small, Unnoticeable Stains
We are not responsible for removing small, unnoticeable stains from your carpet that you have not previously pointed out during pre-inspection. We will attempt to remove unnoticeable stains if you point each one out at a nominal removal rate.
Paint Stains
We are not responsible for removing paint drops that might have occurred from previous paintings. We will attempt to remove paint stains if you point all of them out and we agree on a removal price.
Permanent Stains
We cannot fully remove paint stains, varnish, black shoe sole stains, filtration stains along the baseboards, dyes, inks, rust, burn stains, or any substance that is known cause permanent staining. If we do attempt to remove such stains, we do not guarantee complete removal or satisfaction. Many carpet repair services can remove stains by patching the carpet and moving it to an inconspicuous corner or closet.
Pet or Human Hair
Carpet cleaning excludes hair removal. We make no guarantee to remove pet or human hair from your carpet or upholstery. If your carpet has noticeable amounts of pet or human hair, we will charge a fee to attempt to remove as much hair as possible prior to our cleaning.
Shoe Covers
If you would like for us to wear shoe covers at all times in your home, please let us know prior to our arrival. We typically wear shoe covers when it has been raining outside. We will always wear shoe covers when walking on your freshly cleaned carpet.
Dark Lines at the Baseboard/Door Thresholds
Filtration stains are dark lines around the parameter of your carpet at the baseboard. These are caused by air filtering into the walls at the baseboard typically from gas heat, candles and gas appliances. These stains consist of fine particles that embed themselves into the carpet fiber. Attempting to remove filtration stains results in an insignificant change; therefore, we do not offer filtration stain removal.
Wicking (Reappearing Spots)
Oil-based carpet can wick, or re-evaporate spots to the surface as the carpet dries. Applying stainguard to the carpet after cleaning reduces wicking. If you do not purchase stainguard, we are not responsible for spots that might return during the drying process.
Normal Wear and Tear
While we take every precaution to care for your home, we are not responsible for normal wear and tear such as minor scratches, dents and scuffs that might result from service.
Personal Items & Items of Value
Prior to our arrival, please have your personal items as well as items of value appropriately stored away.
Personal Property
Please have small furniture and personal items such as magazines, clothing, kid’s toys, shoes, etc., off the floor unless you do not want the carpet and or walls cleaned beneath such items.
Cleaning Results
The Light, Mid-Level and Deep Cleaning Packages pertain only to soil removal and not structural fiber improvement. WeedFairy.Net does not guarantee to remove all soils, spots and stains from your carpet, Objects And/or walls.
Vacant or Unchaperoned Homes or Facilities
As owner, landlord, tenant or agent of the owner, landlord or tenant, you release WeedFairy.Net from service complaints or all claims of damage to your home or facility when you agree to allow our employee’s to be in your home or facility with and/or without your presence.
Estimates and quotations
Any estimate or quotation that we give you for the provision of the Services is current at the time and will remain open for acceptance for a period of 90 days from its date. Your acceptance can be verbal or in writing. If you wish to accept after the expiry of that period, it may be subject to an additional charge for any changes that have occurred since the estimate or quotation was given.
If following acceptance you terminate this Agreement (for whatever reason) you will be liable to pay us for all work done up to the date of termination and for all goods and materials already purchased or ordered by us for use in the provision of the Services.
Anti-Harassment Policy brief & purpose
Our anti-harassment policy expresses our commitment to maintain a workplace that’s free of harassment, so our employees can feel safe and happy. We will not tolerate anyone intimidating, humiliating or sabotaging others in our workplace. We also prohibit willful discrimination based on [age, sexual orientation, ethnicity, racial, religion or disability.]
This workplace harassment policy applies to all employees, contractors, public visitors, customers and anyone else whom employees come into contact with at work. For more details on how to recognize, report and deal with sexual harassment and harassment from outside our company, Contact WeedFairy.Net via the information at the bottom of this form.
What is the definition of harassment in the workplace?
Harassment includes bullying, intimidation, direct insults, malicious gossip and victimization. We can’t create an exhaustive list, but here are some instances that we consider harassment:
- [Sabotaging someone’s work on purpose.]
- [Engaging in frequent or unwanted advances of any nature.]
- [Commenting derogatorily on a person’s ethnic heritage or religious beliefs.]
- [Starting or spreading rumors about a person’s personal life.]
- [Ridiculing someone in front of others or singling them out to perform tasks unrelated to their job (e.g. bringing coffee) against their will.]
Sexual harassment is illegal and we will seriously investigate relevant reports. If an employee is found guilty of sexual harassment, they will be terminated. If A customer, Owner, Manager, Employee, Tenant, Landlord, Agent Or Member of the public is found guilty he and/or she will have any contracts terminated, and face criminal and civil charges and be subject to a fine of $10,000 and up, payable up to 6 months from the time of issue, If the fine is not paid within the allowed time a 10% increase in the fee will be added for each month and/or months it is not paid in full to WeedFairy.Net. We take Harassment very seriously.
Arbitration
By choosing WeedFairy.Net you agree to settle unresolved complaints and disputes through a reputable arbitration company in or near the Central Maine Area, As well as wave the right to sue and/or receive monetary compensation from WeedFairy.Net or any owner, Manager, Employee or agent of the owner, Manager or Employee of WeedFairy.Net or it Affiliates For Any Reason . You also waive the right to slander, display negatively and/or publicize negatively WeedFairy.Net or any of its affiliates. WeedFairy.Net is not liable For owner, Manager, Employee or agent of the owner, Manager or Employee Actions and/or Speech and mannerisms . The Opinions of owner, Manager, Employee or agent of the owner, Manager or Employee are of there’s and there’s alone and do not represent the opinions of WeedFairy.Net and/or its affiliates. WeedFairy.Net does Not Provide Refunds. You Also Agree To All Of The terms and Conditions Above.
Please Message with any questions you may have regarding our disclaimer or other service questions. facebook.com/therealweedfairy Or e-mail President@brotherhoodofscience.com